Shipping and Returns


We ship to Spain (peninsula). The estimated time of receipt of the products purchased on this website will be 4 to 7 days if the products purchased are in stock

For products out of stock you can contact where we will inform you of the stock forecast.

Nevertheless, users are informed that the delivery dates stipulated shall be estimates and shall in no case constitute a breach of NORUCO's obligations.                          

For shipments to the Balearic and Canary Islands, please contact us for rates and shipping times at

Returns and Exchanges

Immediately after receiving the purchased product, it is imperative to check that the delivery is complete and that no damage has occurred to the material during transport. If you detect that your order is open, broken or defective, you should not accept it. Indicate this on the carrier's delivery note and inform us. Claims for compensation for damage can only be processed if reported within 24 hours to NORUCO at or directly to the carrier.

Right of Withdrawal

In accordance with the provisions of Article 103 of the General Law for the Defense of Consumers and Users, the products purchased on this website, do not admit returns for reasons of health protection and hygiene and safety against the virus Covid-19.

Product defective in origin or not corresponding to the product purchased on the website

In case you receive a defective product or a product that does not correspond to the one you purchased, please contact NORUCO within 48 hours. We will arrange with you the return of the product and offer you solutions that meet your needs at no cost.